Frequently Asked QuestionsÂ
Welcome to our FAQ page, where we've compiled answers to some of the most common questions our clients have about our services and processes. We hope you find this section helpful in addressing your inquiries. If your question isn't listed here, please do not hesitate to reach out to us through our contact page. We are ready to provide you with the information you need to make your travel experience with SkyGuide International seamless and enjoyable.
1
Q: What is the mission of SkyGuide International?
A: Our mission is to enhance the flying experience by providing personalized guidance and assistance, making travel by air a more pleasurable and stress-free experience for all our clients globally.
2
Q: What specialized services does SkyGuide International offer?
A: We offer a range of services to cater to individuals who prefer not to fly alone, those with mobility challenges or visual impairments, the elderly, unaccompanied minors over 3 years old, and pets. Our services include travel and booking support, airport assistance, luggage handling, personal inflight assistance, and more.
3
Q: Can SkyGuide International help with trip planning and booking flights?
A: Yes, we provide comprehensive support with travel planning and booking flights, ensuring travelers find the best options.
4
Q: Does SkyGuide International offer airport guidance?
A: We offer airport guidance services, including help with check-in, security, and ensuring a smooth transition to connecting flights.
5
Q: Is personal assistance provided during flights?
A: Yes, we provide personal assistance during flights to ensure comfort and safety, addressing almost any needs or concerns passengers might have.
6
Q: What kind of support do you offer for travelers with special needs?
A: We provide tailored assistance for travelers with special needs, including help with mobility at the airport, guidance during boarding, and meeting any specific requirements during the flight.
7
Q: Are there any restrictions on the services provided by SkyGuide International?
A: We prioritize safety and quality in our service delivery. However, we do not operate in conflict areas or countries with negative travel advisories, and we do not assist with travel for individuals with serious health or psychological conditions that require specialized care beyond our scope.
8
Q: How does SkyGuide International ensure a safe and comfortable journey for pets?
A: Our pet travel services manage logistics to ensure a comfortable journey for your pets, complying with all travel regulations and requirements. However, it's important to note that SkyGuide International does not complete any paperwork on behalf of clients. While we do not fill out the necessary documents, we provide advice and guidance on what needs to be completed and submitted by the client to facilitate a smooth travel process for your pets.
9
Q: What travel-related advice does SkyGuide International provide?
A: We offer travel advice covering destination information and other travel-related matters to ensure a well-informed journey.
10
Q: What kind of emergency assistance does SkyGuide International offer?
A: In unexpected situations such as delays or cancellations, we provide support and assistance to mitigate any inconveniences.
11
Q: What are the travel conditions regarding hotel stays and return policies?
A: For long-distance journeys where a return flight within 12 hours is not feasible, SkyGuide International requires an additional hotel stay. It's important to note that the client and our team member will not share a hotel room, ensuring privacy and comfort for both parties.
12
Q: How transparent are the costs and fees with SkyGuide International?
​A: Transparency is a priority for us at SkyGuide International. We clearly outline all costs involved with the travel, including the client's responsibilities such as mileage allowance, flight tickets, parking, hotel, public transport, and airport fees. While we strive to provide a comprehensive quote, please note that unforeseen costs cannot always be predicted in advance. Rest assured, we do our utmost to include all possible expenses to give you a complete and accurate estimate of the costs for your journey.
13
Q: Are there specific conditions for standby hours and additional travel?
A: We maintain a standard fee for wait times, standby hours, and additional travel, capping the daily rate to ensure cost predictiveness and transparency.
14
Q: How does SkyGuide International ensure a premium travel experience for its clients?
A: We offer priority check-in with KLM/Air France and similar priority services at airports worldwide, facilitating smooth transitions and support. Additionally, access to exclusive lounges ensures that our clients travel in comfort and style, enjoying privacy and luxury.
15
Q: What languages do the guides SkyGuide International support?
A: We are proficient in several languages including Dutch, English and Spanish, ensuring we can communicate effectively with a wide range of clients.
16
Q: What documentation is required for children traveling alone with SkyGuide International?
A: For the safety and security of unaccompanied minors, it's mandatory for both parents and SkyGuide International guides to complete a document specifically designed for Alone Traveling Children. This documentation must be filled out and submitted before the journey begins to ensure a smooth and secure travel experience for the child.
17
Q: Who founded SkyGuide International and what is their background?
A: SkyGuide International was founded by Rick van der Vliet, who has a rich history in travel and logistics. With over 20 years of personal travel experience and a passion for discovery, Rick brings a depth of knowledge and personal insight to the company, ensuring that SkyGuide International offers unparalleled service rooted in genuine passion and expertise.